Labels & Materials
What’s the difference between direct thermal and thermal transfer labels?
Direct thermal and thermal transfer refer to how a label is printed. Direct thermal labels don’t require a ribbon and are best for short-term uses like shipping, dispatch and temporary barcodes. Thermal transfer labels use a ribbon and are better for durable or long-term applications where the print needs to last.
Synthetic labels refer to the label material. They’re generally more durable than paper labels and are used when labels need to handle moisture, cold storage, chemicals, outdoor exposure or frequent handling.
How do I know which label size to order?
Start by checking your printer model, current label size, roll width, core size and how the label will be used. If you can’t find the exact size you need online, contact our team and we can help confirm whether there’s a stock option available or whether a custom size is required.
What label material should I choose?
The right material depends on your environment and how long the label needs to last. Paper labels suit most everyday uses, while synthetic labels are better for moisture, cold storage, chemicals or outdoor exposure. Our team can help recommend the best option.
What adhesive types do you offer?
We supply permanent, removable and freezer-grade adhesives. Permanent adhesives are designed to stay put; removable adhesives peel away cleanly; and freezer-grade adhesives perform reliably in cold or damp conditions.
What’s the difference between stock labels and custom labels?
Stock labels are standard sizes and formats that are ready to order online. Custom labels are made to suit specific sizes, materials, colours, branding or application needs. If you’re not sure which option you need, our team can help point you in the right direction.
Are your labels Australian made?
Many of our labels are manufactured and converted locally in Melbourne, allowing us to maintain consistent quality and fast dispatch on stock items.
Do you supply food and beverage labels?
Yes, we supply labels for food and beverage businesses, including product labels, freezer labels, barcode labels, retail labels and custom printed options. If your labels need to meet specific packaging, storage or compliance requirements, contact our team for advice.
Printer Compatibility & Setup
Will this label roll fit my printer?
Printer compatibility depends on your printer model, roll width, core size, outside roll diameter and whether your printer uses direct thermal or thermal transfer printing. If you’re unsure, contact our team before ordering and we can help check the right fit.
Do your labels work with Zebra, Dymo and Brother printers?
Yes, our labels are compatible with many Zebra, Dymo and Brother printers. If you’re unsure which size or roll configuration suits your model, our team can confirm compatibility before you order.
How do I choose the right label printer?
This depends on print volume and environment. Desktop printers suit low to medium volumes, while industrial printers are designed for continuous, high-volume use. Our team can recommend the right printer based on your workflow.
Ribbons
What’s the difference between wax, wax/resin and resin ribbons?
Wax ribbons are the most economical option for paper labels used in dry environments.
Wax/resin ribbons offer increased durability and resistance to handling and light moisture. Resin ribbons provide maximum durability and are used on synthetic labels in harsh environments.
How do I know which ribbon suits my labels?
Ribbon choice depends on label material and application. Paper labels typically use wax or wax/resin ribbons, while synthetic labels require resin ribbons. Our team can help match the correct ribbon to your labels and printer.
Ordering, Delivery & Returns
Do you have a product catalogue or price list?
Our product range and pricing are available online. If you need help finding a specific
product, size or volume pricing, contact our team and we can help you find the right option.
Can I check whether a product is in stock?
Stock availability can vary by product. If your order is urgent or you need to confirm availability before purchasing, contact our team and we can check for you.
Do you offer pickup or click and collect?
Pickup options may be available for eligible orders. If you’d like to collect your order, check the available options at checkout or contact our team before placing your order.
Do you offer next-day delivery?
We offer fast dispatch Australia-wide, including next-day delivery on many stock labels. Cut-off times and delivery speeds vary by product and location.
Is there a minimum order quantity?
Minimum order quantities vary by product. Stock labels are available in standard roll quantities, while custom labels are produced to specification.
Can I set up regular or monthly label orders?
Yes, we can support businesses that need ongoing label replenishment. If you order the same labels regularly, contact our team to discuss repeat orders, volume needs and supply options.
What happens after I place a custom label order?
After checkout, you’ll receive an artwork specification form. Once artwork is approved, production begins and lead times will be confirmed by our team.
What if I order the wrong product?
If you’re unsure about sizing, compatibility or materials, we recommend contacting our team before ordering. If something isn’t right after your order arrives, get in touch and we’ll help you understand the available options.
What if I need help or something isn’t right?
Our Melbourne-based team is available to assist with product selection, compatibility checks and order support. If there’s an issue with your order, we’ll work with you to resolve it quickly.
General & Technical
What does “die cut” mean?
Die cutting refers to labels being cut into a specific shape, often with rounded corners, making them easier to peel and apply.
What are labels made from?
Labels typically consist of three layers: the face stock (print surface), adhesive, and backing liner. Materials and adhesives vary depending on application and environment.